Frequently Asked Questions

Shipping & Delivery

Is delivery really free? Yes! We offer free delivery on all orders over €85. For orders under this amount, a standard shipping fee applies at checkout.

How long does delivery take? We’re based locally in Cyprus and work to get your order to you as quickly as possible. Delivery times will be confirmed at checkout based on your location (1-2 working days).

Do you deliver across all of Cyprus? Yes, we deliver island-wide.

Do you ship outside Cyprus? Currently, our delivery service covers Cyprus. For international orders, please contact us directly and we’ll do our best to help.

Can I track my order? Yes, once your order is dispatched you’ll receive tracking information so you can follow its progress.

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Payments

What payment methods do you accept? We accept secure online payments by major debit and credit cards, giving you a safe and convenient checkout experience.

Is it safe to pay online on your site? Absolutely. All transactions are processed through secure, encrypted payment gateways to protect your information.

Do the prices include VAT? Yes, all prices displayed include VAT unless stated otherwise.

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Products

How do I know which product is right for my vehicle? Not sure which engine oil, transmission fluid, or other product fits your car? Our team is happy to help — just contact us and we’ll guide you to the right choice.

Are your products genuine and original? Yes, we source all our products through trusted, quality-assured suppliers to guarantee authenticity and performance.

Do you cater to both individuals and businesses (e.g. garages)? Yes! Whether you’re a car enthusiast, a home mechanic, or run a professional garage or workshop, we stock products for every need — including industrial lubricants and handling equipment for businesses.

Are your lubricants suitable for petrol and diesel engines? It depends on the specific product. Each product page includes compatibility details, so be sure to check before purchasing — or contact us for guidance.

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Orders & Your Account

Do I need an account to place an order? You’re welcome to check out as a guest, but creating a free account lets you track orders, save your details for next time, and manage your wishlist.

Can I change or cancel my order after placing it? Please contact us as soon as possible after placing your order, and we’ll do our best to accommodate changes or cancellations before it ships.

How can I check my order status? Simply log in to My Account to view your order history and current status.

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Returns & Support

What if my product arrives damaged? If your order arrives damaged or faulty, contact us right away with a photo of the item, and we’ll arrange a replacement or refund promptly.

Can I return or exchange a product? Yes — reach out to our team and we’ll walk you through the return or exchange process.

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About Us

Do you have a physical store? Fluxotic operates exclusively online, so we don’t have a walk-in store. This lets us keep costs down and pass the savings on to you — while our local Cyprus-based team is always ready to help.

How can I contact you? You can reach us by phone at 7007 7377, or through our Contact page. We’re a local Cyprus team, here when you need us.

Still have questions? Contact us — we’re happy to help you find exactly what you need.