{"id":7492,"date":"2023-01-05T13:43:21","date_gmt":"2023-01-05T11:43:21","guid":{"rendered":"https:\/\/www.fluxotic.com.cy\/sygchnes-erotiseis\/"},"modified":"2026-10-12T04:33:37","modified_gmt":"2026-10-12T01:33:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fluxotic.com.cy\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>

Shipping & Delivery<\/h2>

Is delivery really free?<\/strong> Yes! We offer free delivery on all orders over \u20ac85. For orders under this amount, a standard shipping fee applies at checkout.<\/p>

How long does delivery take?<\/strong> We’re based locally in Cyprus and work to get your order to you as quickly as possible. Delivery times will be confirmed at checkout based on your location (1-2 working days).<\/p>

Do you deliver across all of Cyprus?<\/strong> Yes, we deliver island-wide.<\/p>

Do you ship outside Cyprus?<\/strong> Currently, our delivery service covers Cyprus. For international orders, please contact us directly and we’ll do our best to help.<\/p>

Can I track my order?<\/strong> Yes, once your order is dispatched you’ll receive tracking information so you can follow its progress.<\/p>

Payments<\/h2>

What payment methods do you accept?<\/strong> We accept secure online payments by major debit and credit cards, giving you a safe and convenient checkout experience.<\/p>

Is it safe to pay online on your site?<\/strong> Absolutely. All transactions are processed through secure, encrypted payment gateways to protect your information.<\/p>

Do the prices include VAT?<\/strong> Yes, all prices displayed include VAT unless stated otherwise.<\/p>

Products<\/h2>

How do I know which product is right for my vehicle?<\/strong> Not sure which engine oil, transmission fluid, or other product fits your car? Our team is happy to help \u2014 just contact us<\/a> and we’ll guide you to the right choice.<\/p>

Are your products genuine and original?<\/strong> Yes, we source all our products through trusted, quality-assured suppliers to guarantee authenticity and performance.<\/p>

Do you cater to both individuals and businesses (e.g. garages)?<\/strong> Yes! Whether you’re a car enthusiast, a home mechanic, or run a professional garage or workshop, we stock products for every need \u2014 including industrial lubricants and handling equipment for businesses.<\/p>

Are your lubricants suitable for petrol and diesel engines?<\/strong> It depends on the specific product. Each product page includes compatibility details, so be sure to check before purchasing \u2014 or contact us for guidance.<\/p>

Orders & Your Account<\/h2>

Do I need an account to place an order?<\/strong> You’re welcome to check out as a guest, but creating a free account lets you track orders, save your details for next time, and manage your wishlist.<\/p>

Can I change or cancel my order after placing it?<\/strong> Please contact us as soon as possible after placing your order, and we’ll do our best to accommodate changes or cancellations before it ships.<\/p>

How can I check my order status?<\/strong> Simply log in to My Account<\/a> to view your order history and current status.<\/p>

Returns & Support<\/h2>

What if my product arrives damaged?<\/strong> If your order arrives damaged or faulty, contact us right away with a photo of the item, and we’ll arrange a replacement or refund promptly.<\/p>

Can I return or exchange a product?<\/strong> Yes \u2014 reach out to our team and we’ll walk you through the return or exchange process.<\/p>

About Us<\/h2>

Do you have a physical store?<\/strong> Fluxotic operates exclusively online, so we don’t have a walk-in store. This lets us keep costs down and pass the savings on to you \u2014 while our local Cyprus-based team is always ready to help.<\/p>

How can I contact you?<\/strong> You can reach us by phone at 7007 7377<\/strong>, or through our Contact page<\/a>. We’re a local Cyprus team, here when you need us.<\/p>

Still have questions?<\/strong> Contact us<\/a> \u2014 we’re happy to help you find exactly what you need.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Shipping & Delivery Is delivery really free? Yes! We offer free delivery on all orders over \u20ac85. For orders under this amount, a standard shipping fee applies at checkout. How long does delivery take? We’re based locally in Cyprus and work to get your order to you as quickly as possible. Delivery 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